About the course:
As a customer service practitioner, it is your duty to ensure that a high standard of service is being provided to your customers in all settings. This may involve having to provide your customers with advice, answering their questions, managing their expectations, offering advice and ensuring that they have a pleasant experience.
Course Structure:
The duration of this programme is 12 months, and students are expected to attend all the monthly training sessions with their assigned tutor at Croydonsam Training. Alongside the 12 months programme, your assigned tutor will support you to complete and achieve your level 2 diploma + Functional skills Maths and English level 1.
As part of the programme, reviews will be held every 8-12 weeks with your assigned tutor. These reviews are important as they will support you to gather the relevant evidence for your portfolio which will include direct observations.
Your employer will be informed of your progress on a regular basis including your readiness to undertake the end point assessment.
Course Content:
Skills :
Knowledge :
Behaviors :
What are the entry requirements?
Math and English GCSEs C/4 or above or Functional skills level 1
Apprentices without English or Math’s at Level 1 must achieve this prior to taking the end point assessment.
If you are interested in this apprenticeship you can apply on our website by clicking here via the Apprenticeship Vacancies page.
Assessment Method:
Portfolio of evidence and EPA
Qualification: Level 2 diploma in Customer Service Practitioner
Course Mode: Full time
Progression route?
Upon completion of this programme, learner can progress to a higher level
About the course
Your role as a Customer Service Specialist is to acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. As an expert You are often an escalation point for complicated or ongoing customer problems
Course Structure:
The duration of this programme is 18 months, and students are expected to attend all the monthly training sessions with their assigned tutor at Croydonsam Training. Alongside the 18 months programme, your assigned tutor will support you to complete and achieve your level 2 diploma + Functional skills Maths and English level 1.
As part of the programme, reviews will be held every 8-12 weeks with your assigned tutor. These reviews are important as they will support you to gather the relevant evidence for your portfolio which will include direct observations.
Your employer will be informed of your progress on a regular basis including your readiness to undertake the end point assessment.
Course Content:
Skills :
Knowledge :
Behaviors :
What are the entry requirements?
Math and English GCSEs C/4 or above or Functional skills level 2
Apprentices without English or Math’s at Level 2 must achieve this prior to taking the end point assessment.
If you are interested in this apprenticeship you can apply on our website by clicking here via the Apprenticeship Vacancies page.
Assessment Method:
Portfolio of evidence and EPA
Qualification: Level 3 diploma in Customer Service Specialist
Course Mode: Full time
Progression route?
On completion of this apprenticeship, you will become eligible to join the Institute of Customer Service as an Individual member at Professional level. However, if you decide to pursue a customer service career path, you may be eligible for further professional membership including management.
